77bac Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is published by 77bac ("77bac", "we", "us", or "our") and applies to all users ("you", "your", "the Player") of the 77bac online casino and sports betting platform, accessible at https://77bac.io and all associated sub-pages and features (collectively, "the Platform").

77bac is committed to protecting the personal data of all individuals who interact with our Platform. We recognise that the players who trust us with their information — from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh — deserve to know exactly how that information is handled. This Policy has been written in plain English to make that picture as clear as possible.

This Policy should be read alongside our Terms & Conditions, which govern your overall use of the Platform. Together, these documents form the basis of your agreement with 77bac.

2 Data We Collect

77bac collects several categories of personal data depending on how you interact with the Platform. The categories are described below:

2.1 Identity Data

This includes your full legal name, date of birth, gender, and nationality. This information is collected during account registration and is used primarily for identity verification (KYC) and age verification purposes. 77bac enforces a strict 21+ policy and requires reliable identity data to uphold it.

2.2 Contact Data

This includes your email address, mobile phone number, and residential address (including city, district, and postcode within Bangladesh). Contact data is used for account communications, security alerts, support interactions, and where you have given consent, promotional messaging.

2.3 Financial Data

This includes details of the payment methods you use to deposit and withdraw funds on 77bac, such as your bKash or Nagad mobile wallet number, bank account details (where a bank transfer is used), and masked card details for Visa or Mastercard transactions. 77bac does not store full card numbers on its own servers — card data is handled exclusively by our PCI-DSS compliant payment processors.

2.4 Transaction Data

This includes records of all deposits, withdrawals, bonus credits, and wagers placed on the 77bac Platform — including the amounts in BDT, timestamps, game or event identifiers, and outcomes. Transaction data forms part of your account history and is retained for compliance and dispute resolution purposes.

2.5 Technical Data

This includes your IP address, browser type and version, device type and operating system, screen resolution, time zone setting, and login timestamps. Technical data is collected automatically when you access the Platform and is used for security monitoring, fraud detection, and platform optimisation.

2.6 Usage Data

This includes information about how you navigate and use the Platform — which games you play, how long you spend on each session, which pages you visit, and which features you interact with. Usage data helps 77bac personalise your experience and identify areas where the Platform can be improved.

2.7 Communications Data

This includes records of any communications between you and the 77bac support team, including live chat transcripts, support ticket history, and emails. These records are retained for quality assurance and dispute resolution purposes.

3 How We Collect Your Data

77bac collects personal data through the following channels:

• Direct Interactions: Data you provide when completing the registration form, updating your account profile, making a deposit or withdrawal, contacting support, or responding to surveys or promotions.
• Automated Technologies: Data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, server logs, and similar tracking technologies. See Section 7 for full details on our use of cookies.
• Third-Party Sources: Data received from identity verification providers, payment processors, fraud prevention services, and analytics partners as part of the delivery of our services. 77bac only receives such data to the extent necessary for the specific service being provided.
• KYC Verification Providers: Where you submit identity documents as part of the KYC process, those documents may be processed by an authorised third-party identity verification provider on 77bac's behalf.

4 How We Use Your Data

77bac uses the personal data we collect for the following specific purposes:

77bac will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or notifying you of the new purpose and providing an opportunity to object.

5 Legal Basis for Processing

77bac processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is required to perform the contract between you and 77bac — including account management, payment processing, and delivery of gaming services.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, age verification requirements, and record-keeping duties.
• Legitimate Interests: Processing carried out for 77bac's legitimate business interests, including fraud detection, platform security, service improvement, and responsible gaming monitoring — provided these interests are not overridden by your fundamental rights.
• Consent: Processing that is based on your freely given, specific, and informed consent — primarily marketing communications. You may withdraw consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email.

6 Data Sharing & Third Parties

77bac does not sell, rent, or trade your personal data to any third party for commercial gain. We may share your data with the following categories of third-party service providers solely for the purpose of delivering our services:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card processing partners (Visa, Mastercard) — to facilitate deposits and withdrawals on your behalf.
• Identity Verification Providers: Authorised KYC and AML service providers who assist 77bac in verifying player identities and meeting compliance obligations.
• Game Software Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other software studios whose games are hosted on the 77bac Platform. These providers may collect limited technical data as part of game delivery.
• Analytics Partners: Third-party analytics services used to understand Platform usage patterns and improve the user experience. Data shared with analytics partners is aggregated and anonymised wherever possible.
• Cloud and Infrastructure Providers: Hosting and data storage providers who maintain the servers and infrastructure on which the 77bac Platform runs, subject to strict data processing agreements.
• Legal and Regulatory Authorities: Where required by law, court order, or regulatory authority, 77bac may disclose personal data to relevant government or law enforcement bodies.

7 Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to the site's operators.

7.2 How 77bac Uses Cookies

77bac uses the following categories of cookies on the Platform:

• Strictly Necessary Cookies: Essential for the Platform to function — including session management, login authentication, and security tokens. These cookies cannot be disabled as the Platform cannot operate without them.
• Performance & Analytics Cookies: Used to collect anonymised information about how players use the Platform — such as which pages are visited most frequently — to help us improve the service.
• Functional Cookies: Used to remember your preferences, such as your preferred language or display settings, to personalise your experience on the Platform.
• Marketing Cookies: Used to track your activity across the Platform in order to deliver relevant promotional content. These cookies are only placed with your consent.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Note that disabling certain categories of cookies may affect the functionality of the 77bac Platform. Instructions for managing cookies in the most common browsers can be found via each browser's help documentation.

8 Data Retention

77bac retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy, or for as long as is required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with 77bac, plus a minimum of 5 years following account closure for compliance and legal purposes.
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction in accordance with financial record-keeping requirements.
• KYC Documents: Retained for a minimum of 5 years following the completion of the verification process or account closure, whichever is later.
• Support Communications: Retained for 2 years from the date of the last communication in a support thread.
• Marketing Consent Records: Retained for 3 years from the date consent was given or withdrawn.
• Technical and Usage Data: Retained in identifiable form for up to 12 months, after which data is aggregated and anonymised.

When personal data is no longer required, 77bac will securely delete or anonymise it in accordance with our internal data disposal procedures.

9 Data Security

77bac implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure, access-controlled data storage environments with regular security audits.
• Two-factor authentication options for player account access.
• Strict internal access controls ensuring that only authorised 77bac personnel can access personal data, and only to the extent required for their specific role.
• Regular staff training on data protection responsibilities and security best practices.
• Incident response procedures designed to detect, assess, and contain any data security incidents promptly.

While 77bac takes data security very seriously, no system can be guaranteed to be completely secure. You also have a responsibility to protect the security of your own account by maintaining the confidentiality of your login credentials and logging out from shared devices.

10 Your Data Rights

As a 77bac player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of Access: You have the right to request a copy of the personal data 77bac holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request that any inaccurate or incomplete personal data we hold about you is corrected or completed without undue delay.
• Right to Erasure: You have the right to request that 77bac deletes your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Note that this right may be limited where retention is required by law.
• Right to Restrict Processing: You have the right to request that 77bac limits the way it processes your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to 77bac in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to 77bac processing your personal data where that processing is based on legitimate interests. You also have the right to object at any time to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

77bac will respond to all valid data rights requests within 30 days of receipt. Where a request is particularly complex or 77bac receives a high volume of requests simultaneously, this period may be extended by a further two months, with notification provided.

11 Children's Privacy

The 77bac Platform is strictly intended for adults aged 21 and above. 77bac does not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will take immediate steps to delete that data and close the associated account.

We strongly encourage parents and guardians of minors to use parental control software and internet filtering tools to prevent underage individuals from accessing online gambling platforms. If you believe a minor may have registered on the 77bac Platform, please contact us immediately at [email protected].

12 Third-Party Links

The 77bac Platform may contain references to third-party services — such as game providers, payment processors, and support tools. Where links to third-party websites or services are present, please be aware that 77bac has no control over and accepts no responsibility for the privacy practices or content of those third parties. We encourage you to review the privacy policy of any third-party service before providing them with your personal data.

13 Changes to This Privacy Policy

77bac reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. Where changes are material — meaning they significantly affect your rights or how your data is used — 77bac will make reasonable efforts to notify you by email to the address registered on your account.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any updated version of this Policy, you should cease using the Platform and contact [email protected] to request account closure.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how 77bac handles your personal data, please contact our support team. All privacy-related queries are handled in English by trained support staff available 24 hours a day, 7 days a week.

Support email: [email protected]

Support availability: 24/7, including Bangladesh Standard Time (BST, UTC+6) peak hours, public holidays, and Eid.